Intermedia, um….my web and eMail hosting provider, has been down about three hours since early Tuesday morning September 3rd. There was traffic on Twitter, with resellers of Intermedia services worrying about their clients, and especially people whose phone systems are based on the Intermedia VOIP phone service and have eMail based on the Intermedia’s outsourced Exchange services. Most are lamenting a lack of communication from Intermedia about what is going on. One user tweeted a FaceBook post, ostensibly from Intermedia, saying that their east coast (Virginia) data center was down. Now the alternative host providers are piling on, offering 10% discounts to users who switch.
Ok….so we’re irritated about the loss of service. Maybe more irritated about the lack of communication about the loss. I think the natural tendency for any IT person is to minimize communications with the customer until they know EXACTLY what is going on. Having been in this position (downed server, downed cable or fiber connection), I’m sympathetic.
Let’s hope they are able to fix things soon…there is plenty of time for recrimination later.
Tech for Home Healthcare 
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